Q: How do I check the status of my order?
A: Upon placing your order, please allow up to 5 business days to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out ASAP. Once you order has been shipped, you will receive a notification through email. Then you can track your order by going to Track Order page
Q: How long does the shipping take?
A: After your order has been processed, please allow additional 3 days for it to be shipped out. Our fulfilment centers are located around the world. For orders in United States it will normally take about 12-18 days (standard), or 6-12 days (Express). Please allow some extra time if your local services are affected by covid.
Q: I ordered two products, but have received only one... what's happening?
A: Since we have large quantities of products that are not stored in the same warehouse, it is possible that some products get shipped separately. Do not worry, it is quite normal that you receive your first package a few days before the next one.
Q: Do you ship Internationally?
A: Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us.
Q: Is your website secure with my personal information?
A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing your product. We never store any customer information that's considered sensitive
Q: How do I order on your website?
A: Simply find the product you'd want and click the 'Add To Cart' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!
Q: Do Tom Boltons provide a quality guarantee for all the products being sold?
A: Absolutely! If your delivery is incomplete or you you find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed! You can always get a free exchange of your product simply by shipping it back to us with a video proof sent first.